Frequently Asked Questions

It’s easy. Choose one of our flexible plans (9, 12, or 24) per week. You can also customize your frequency to get what you want when you want it. Not only that, you can skip deliveries, change your delivery day and change your selection of products for each of your boxes.

You can pause or cancel your account anytime. No hassle! Pause and cancel mean the same thing; you will not be billed for future orders or receive any deliveries until you choose to come back.

 

To pause your account you will need to:

  • Click on Account
  • Click Manage Plan
  • Select Plan Status
  • Follow prompts to pause account

 

Please note: Pausing your account after an order has been processed does not refund or cancel the order. 

You bet! To change your selection, you will need to:

  • Hover over Account
  • Click Cup List
  • Scroll down and select Edit Cups
  • Start minusing the cups you want to remove to empty your box
  • Click out of the pop-up and begin adding more cups

You can edit, skip or cancel an order before your billing date outlined on your My Plan section of your account.

Depending on your location, you can choose to have your box delivered on Tuesdays, Wednesdays, Thursdays or Fridays based on your postal/zip code. No signature needed. No matter what your schedule looks like on the day of delivery, your package will be left at your door and remain frozen.

We make sure that the dry ice that comes with your order is wrapped and separated from your cups. For your safety, do not touch the dry ice. Keep the dry ice inside the opened box in a well ventilated area. The dry ice will evaporate on its own within 24 hours of delivery.

Be sure to keep the dry ice out of reach of children and pets. Never touch unwrapped ice with bare hands or let it come in contact with your skin.

At the moment, we are not certified Kosher however we are working towards it.

All of the ingredients in our cups are 100% halal. If you have any questions about particular ingredients, please reach out to [email protected]

No, shipping is 100% on us!

We are proud to say our cardboard box and dry ice liner are 100% recyclable. However, our cups and lids are generally also curb-side recyclable. Please confirm with your state/municipality’s recycling program to verify.

Customers can skip upcoming delivery dates that have not yet been billed by using the interactive calendar tool on their accounts. In order to access the calendar, please go to Account and then click Upcoming Deliveries. 

To skip an upcoming delivery date, simply click on the bolded yellow date to do so. You will know you have successfully skipped an upcoming delivery date once there is a red line going through the date. 

You can skip two orders in advance. Skipping upcoming delivery dates does not put your account on hold or cancel it. In order to pause or cancel your account please click on Account >Manage Plan >Plan Status and then proceed with the prompts to pause/cancel your account. Customers cannot skip the delivery date of an order that is already processed.

You can find your unique referral code on your account by clicking the ‘Refer & Earn’ page or by heading over to the ‘Point Tracker’ section under ‘My Plan’ and clicking the ‘Refer a Friend’ button.

To locate your upcoming payment/billing date head over to Account > My Plan.

To track upcoming orders, go to your Account and click Upcoming Deliveries.

Our ingredients are sourced from high quality farms and frozen at peak harvest to lock in all the nutrients and benefits. In order to maximize freshness, we recommend consuming all cups within 2 months of delivery. Our products are still safe to consume after 2 months but are more susceptible to freezer burn.

Our products are perfect for everyone! Whether you’re on a special diet or trying to maintain a healthy lifestyle we have something for you.
All our cups are paleo/vegan friendly and dairy free. If you’re unsure whether our products can accommodate your lifestyle or have medical concerns, we recommend contacting your health care provider.

All our products are safe for pregnant and nursing moms. If you’re still unsure, please check with your healthcare provider.

Yes! Moms love us! All our products are safe and kid-friendly. If you’re still unsure, please check with your healthcare provider.

If you are traveling or simply don’t wish to receive a package on a scheduled delivery date, use the calendar tool on your Account under Upcoming Deliveries to skip your next delivery. Any skips must be done prior to the billing date of an upcoming order.

All our cups contain farm-frozen whole ingredients that are 100% dairy free.

You can earn 15 points ($1.50) for sharing on the social media platforms provided through your account only. Go to ‘My Plan’ > ‘Points Tracker’ > ‘Submit a Post’.

You can earn 15 points ($1.50) for leaving a review of all your items in your first order. You can also earn an additional 15 points ($1.50) for leaving us a review online through your Account only. Go to ‘My Plan’ > ‘Points Tracker’ > ‘Leave a Review’

Your points will not expire as long as your account is not paused/canceled. If your account is paused/canceled, your points/cash will expire within 45 days from the date you paused/canceled. To reactivate your account and reinstate your points/cash, log into your account and click ‘My Plan’ > ‘Reactivate Subscription’. Please note, your account must be reactivated before the 45-day mark.

You can reach out to one of our team members by giving us a call at 1-855-556-9586 (within the U.S) or +1 437 886 8811 (within Canada) Monday through Friday from 9AM ET to 9PM ET and Saturday – Sunday 9AM to 5PM ET . You can also reach us 24/7 by email at [email protected]